Questions? Answers!

Book your stay conveniently through our website. Depending on the rate you booked, you can make changes and cancellations on your own. To do so, click the “Detailed Booking Information” link at the bottom of the booking confirmation email you received immediately after booking. On the following page, please enter the email address you used when booking, as well as your last name. You can then view, modify, or cancel your reservation.

Depending on the rate, up to two rebookings are possible free of charge. Changes and cancellations are free of charge up to three days before arrival.

Please note that for reservations made through booking portals such as Booking.com, the terms and conditions listed there apply.

For longer stays, you can take advantage of attractive special rates. For stays of 30 nights or more, enter the discount code Longstay when booking through our website to receive a 20% discount on the booking price.

Bookings made through our website can be conveniently paid for by credit card (Visa or Mastercard) or PayPal.

How easy to reach us:

The driveway:
Coming from the A5 motorway, take the exit Freiburg-Nord and drive towards Freiburg-Nord/Waldkirch/Elztal/Glottertal/Gundelfingen.
At the next driveway Freiburg/Freiburg-Hochdorf you will stay right and continue on the B3. After about 3.6 km turn right onto Ingeborg-Krummer-Schroth-Straße - you will find us after about 2.50 m on the left.

Access by public:
Coming from the main railway station, you will get to tram No 2 towards Hornusstraße. Please get off at the Eugen-Martin-Straße stop. After only a 10 minute walk you will arrive with us.
timetable of VAG.

Our staff are available from 4 pm to 9 pm to answer any questions you may have about our house, and to provide tips and recommendations for things to see and do in Freiburg. You can arrive between 4 pm and 9 pm.

After prior consultation, we are happy to make an earlier arrival before 4 pm. Please contact our staff. Telephone +49 761 600 466 80.

Late arrival is possible upon prior consultation. You will get your apartment key after 21:00 via a key box. Please contact our staff. Telephone +49 761 600 466 80 or by e-mail to {{ < mail >}}.

You can travel comfortably until 11 a.m. When you leave the apartment, please leave the keys on the table and close the door behind you.

Late departure is possible after prior consultation until midday. Please contact our staff. If you need to leave earlier, we would be grateful if you could let us know the day before, so that we can make the best use of our housekeeping services.

Would you like to explore the area without having to worry about your luggage? Call us before you arrive. We are happy to store your luggage in our boot before or after your stay. Please note that liability is excluded. Please do not leave any valuables in your bags.

Pets are welcome. For the additional cost of cleaning we charge a flat rate of 15,- EUR per night per animal. Please contact us before you arrive.

All apartments are equipped with free Wi-Fi.

We are happy to provide you with a cot and a high chair free of charge. Simply reserve these items before you arrive, or ask our staff for assistance during your stay.

We would be happy to reserve a parking space in our garage for you during your stay. Please note that an additional charge of €15 per night and per car applies. You can pay the fee online in advance or when you arrive.

Smoking is not allowed in the apartments and throughout the building. Please understand that we will charge an amount of EUR 300,- in case of disregard.

Before departure, please enter your invoice data into our guest system. You will automatically receive an invoice at the email address you provided on the day of departure. You will be able to access our guest system a few days before arrival.

For stays of at least seven days, we offer an intermediate cleaning service free of charge upon request. This includes cleaning the floors, changing the towels, disposing of rubbish, replenishing toilet paper, coffee and soap, and a quick clean of the bathroom and kitchen.

Additional intermediate cleanings are available at 25 EUR per cleaning. Please contact our staff to arrange this.

Upon departure, we kindly ask our guests to leave the apartment clean and with rinsed dishes. Any additional cleaning required due to excessive dirt will be charged for, with a minimum charge of €25. We require a deposit in the form of your credit card or passport details. This data will be irrevocably deleted by us on the day of your departure.

Many apartments have a sofa bed to accommodate additional guests. If you have booked the apartment for more people and intend to use the sofa bed, you will find bed linen and towels for it in the wardrobe. Please contact us if you have any questions about using them.

The rental price includes bed linen, bath towels, dish towels, washing-up liquid and bin bags. We also provide coffee pads for the coffee machine, washing machine detergent and salt and pepper. Please let us know if you need anything else. Final cleaning is also included in the price.

There is a washing machine in your apartment. Please contact our staff if you have any questions.

For additional persons we charge 15,- EUR per night and person.