Questions? Answers!

For additional persons, we charge €15 per night per person.

An apartment offers you everything a hotel room offers – and considerably more: generous living and sleeping areas, a fully equipped kitchen and the freedom to organise your day independently of breakfast and restaurant hours. Especially for families, groups and longer stays, a holiday apartment is usually also the more affordable choice, as you book an entire apartment rather than individual rooms. And you don’t have to give up any of the comfort you’re used to: bed linen, towels and final cleaning are included, and our team is personally available for you.

Would you like to explore the area without worrying about your luggage? Call us before you arrive or get in touch with our team during your stay. We’re happy to store your luggage in our boot room before arrival or after departure. Liability is excluded. Please don’t leave any valuables in your bags.

Book your stay conveniently through our website. Depending on the rate you booked, you can make changes and cancellations yourself. To do so, click the “Detailed booking information” link at the bottom of the booking confirmation email you received right after booking. On the following page, enter the email address you used when booking, along with your last name. You can then view, change or cancel your booking.

Depending on the rate, up to two rebookings are possible free of charge. Changes and cancellations are free of charge up to three days before arrival.

Please note that for bookings made through booking portals such as Booking.com, the terms and conditions stated there apply.

Check-in is available around the clock via our check-in machine right at the building. After entering your personal access code, which we send you by email one day before arrival, your room card is ready for you there.

Our team is also available by phone from 9 am to 9 pm for any questions about the property, as well as tips and recommendations for Freiburg. Phone +49 761 600 466 80.

If you have any questions about check-in, please feel free to contact our team at any time. Phone +49 761 600 466 80 or by email at office@thecloud-freiburg.de .

Please check out by 11 am. When you leave the apartment, please leave the room card on the table and close the door behind you.

A later departure is possible until midday by prior arrangement. Please contact our team about this. If you’re leaving earlier than planned, we’d appreciate a message the day before, so our housekeeping can be scheduled optimally.

We’re happy to provide a cot and a high chair free of charge. Simply reserve these before you arrive, or ask our team during your stay.

For stays of at least 7 days, we offer a complimentary interim clean on request. This includes cleaning the floors, changing the towels, disposing of rubbish, restocking toilet paper, coffee and soap, plus a quick clean of the bathroom and kitchen.

An additional interim clean at your preferred interval is available for €25 per clean. Please contact our team to arrange this.

At departure, we kindly ask guests to leave the apartment swept and with washed dishes. Heavy soiling will be charged according to effort, with a minimum of €25. As a deposit, we retain your credit card or passport details. This data is irrevocably deleted on the day of your departure.

When you book directly through our website, you’re guaranteed the best price – with no booking fees and no agency costs. You benefit from flexible change and cancellation options up to three days before arrival, and with our team you have a personal point of contact before, during and after your stay. Exclusive offers such as the Long Stay Special with the discount code LONGSTAY (20% off for stays of 30 nights or more) are also only available when booking through our website.

For longer stays, you benefit from attractive special rates. For stays of 30 nights or more, enter the discount code LONGSTAY when booking through our website and receive 20% off the booking price.

How to reach us:

Arriving by car:
Coming from the A5 motorway, take the Freiburg-Nord exit and drive towards Freiburg-Nord/Waldkirch/Elztal/Glottertal/Gundelfingen.
At the next junction, Freiburg/Freiburg-Hochdorf, keep right and continue on the B3. After about 3.6 km, turn right onto Ingeborg-Krummer-Schroth-Straße – you’ll find us after about 2.50 km on the left.

Arriving by public transport:
From the main railway station, take tram No. 2 towards Hornusstraße. Please get off at the Eugen-Martin-Straße stop. After just a 5-minute walk, you’ll arrive at our door.
VAG timetable information.

All apartments are equipped with free Wi-Fi.

Please enter your invoice details in our guest system before your departure day. An invoice will automatically be sent to your registered email address on the day of departure. You’ll receive access to our guest system a few days before arrival.

The rental price includes bed linen, towels, tea towels, washing-up liquid and bin bags. We also provide coffee pods for the coffee machine, detergent for the washing machine, and salt and pepper. Just let us know if you need a top-up or anything else. Final cleaning is also included in the price.

We’re happy to reserve a parking space in our garage for you for the duration of your stay. Please note that this incurs an additional cost of €15 per night per car. You can pay the fee conveniently online in advance, or at the latest when you arrive, via our team.

Bookings made through our website can be conveniently paid for by credit card (Visa or Mastercard) or PayPal.

Pets are very welcome. For the extra cleaning involved, we charge a flat rate of €15 per night per pet. Please register your pet with us before you arrive.

Smoking is not permitted in the apartments or anywhere in the building. Please understand that we will charge €300 in case of non-compliance.

Many apartments have a sofa bed for additional guests. If you’ve booked the apartment for more people and are using the sofa bed, you’ll find bed linen and towels for it in the wardrobe. If you have any questions about it, feel free to get in touch.

There’s a washing machine in your apartment. If you have any questions, please contact our team.